Ordering prescription medication

Ordering pet medications through us is simple. Please follow our steps below to ensure you have a smooth experience with us.

Please note: We cannot prescribe medication for your pet as a veterinarian must personally examine your pet first. 

First-time prescription orders 

To order veterinary prescription medications from us, follow the steps below. 

1. Obtain a prescription 
   Ask your vet to complete their own prescription form. 
   
   
2. Place your order online 
   You can place your order directly through our website by selecting your items and proceeding through checkout. Ensure correct strength and quantity of pharmacy medications is selected as per the prescription. 
   
   
3. Send the prescription to us
   If you didn't upload to the order placed through our website, ensure you email a clear photo to us. Then, you must post the original prescription within 7 days of writing to the address below. Alternatively, your vet can email the script directly to info@myvet.co.nz
   
   My Vet
   8/88 Gargan Road, Tauriko,
   Tauranga 3110, New Zealand 
   
   
4. We'll process your order 
   We begin processing your order only after both the order and prescription are received, please follow up with your vet if you do not know. 
   
   

Repeat prescriptions 

If your prescription includes repeats, we’ll keep it on file for future orders, but we need to receive the original within 7 days of the date written on it unless we received it directly from the vet. 

You do not need to send a new copy each time unless it has expired or you have no repeats. You can reorder through your My Vet account dashboard. 

Frequently asked questions

Do I need to visit my veterinarian about my pet?

Yes! We cannot prescribe medication for your pet as a veterinarian needs to personally examine your pet. Buying pet prescription medication online is a great way to save money and add a little convenience to your busy life. However, it is not meant to be a replacement for visiting your local veterinarian in person.

What the Vet Council says

Some customers have contacted us with queries about where they stand with asking their local veterinarian for prescriptions so they can purchase from us.

The Vet Council of New Zealand has responded to this question with the following statement:

We have recently revised our Code of Professional Conduct for Veterinarians. This provides that "Veterinarians must .....honour requests for written authorisations in lieu of dispensing" All vets were provided with a hard copy of the Code in late August 2011 with strong recommendations to refer to the online version of the Code and explanatory notes for further information. The online explanatory notes for this section of the Code state:

"Where there has been a consultation and a veterinarian has proposed treatment with a veterinary medicine, the client is entitled to request from the veterinarian a written authorisation to take away and have the product dispensed by a different trader rather than have the consulting veterinarian dispense it. The consulting veterinarian is ethically obliged to comply with that request. The expectation is that this would apply in every situation where the veterinarian would have otherwise dispensed product themselves.

There is no requirement for a veterinarian to provide a written authorisation to take away in a situation where the product would not normally be dispensed (e.g. because the product would normally be personally administered by the veterinarian for reasons of managing the risks associated with use), or where an adequate consultation has not occurred. The expectation is that the written authorisation should be provided to the client within a reasonable timeframe and that except in exceptional circumstances this would be within 24 hours. The veterinarian writing the authorisation (not the trader ultimately dispensing the product) is in every case responsible for meeting all of the requirements in sections 2 and 3 of this part of the COPC. The veterinarian is entitled to charge a reasonable fee for writing the authorisation, however, it would be unethical for the veterinarian to demand that the client should meet a different standard of consultation in order to be entitled to a written authorisation as compared to the standard of consultation that would normally be required if the veterinarian was dispensing the product, e.g. making the client undertake further diagnostic work because a written authorisation has been requested, when such work wasn’t considered necessary for the veterinarian to originally dispense the product themselves"

If you come across situations where vets are not adhering to the requirements, we suggest that in the first instance you discuss the Council’s requirements with the vets concerned. If the vet/s if has any questions about interpretation they can ring the Council office to discuss.